Customer Support

HRN is committed to your complete satisfaction
A key component of HRN’s success is our commitment to the long-term satisfaction of each and every client. We support this commitment by offering free basic customer support by live HRN product specialists based at our Salt Lake City headquarters and Wichita Compensation Division offices.

All HRN products are designed to be easy to learn and use, but occasionally everybody has a question or requires assistance. No question is too big or too small and each will be answered promptly, professionally, and completely by an HRN product specialist. At HRN we stand behind all our products and are committed to providing the highest level of product support, overall value and customer satisfaction.

Contact us for additional information, assistance obtaining our products and services, or to better understand and utilize product features.

Performance Pro and HR Suite Customer Support
Speak to a representative
Monday - Friday 7:00 a.m. - 5:30 p.m. (Mountain Time)
Toll Free: 800.940.7522
Phone: 801.747.1170

Performance Pro Support Summaries available online to answer most common questions
Current clients are encouraged to use our easy-to-follow “Support Summary” training documents to resolve basic questions. Click here to view the Support Summary Library.

Compease, Incentease, and iPerformease Customer Support
Speak to a representative
Monday - Thursday 8:00 a.m. - 5:00 p.m. (Central Time)
Friday 8AM - 4PM (Central Time)
Toll Free: 800.897.3308

Software requirements
The following Internet browsers are required to access HRN online applications:

• Internet Explorer 6.0 or higher
• Firefox 1.5 or higher

The following software is needed to view PDF formatted documents: Adobe Acrobat
The new scale scoring tool in Performance Pro requires: Adobe Flash Player