Under the Americans with Disabilities Act (ADA), public entities are required to provide equal access in public accommodations, now including the internet.
Since 2015, thousands of financial institutions have received demand letters underscoring their failure to provide accessible websites and online content.
They are not alone.
Businesses and organizations across the country have been the recipients of legal demand letters claiming they have been non-compliant with ADA regulations. While accessibility law remains undefined for private, non-government entities, these plaintiffs' demands carry weight in court, as evidenced in the June 2017 first-of-its kind federal ruling that found a grocery store in direct violation of ADA.
To comply with ADA standards and regulations, itís important for credit unions to understand their obligations under the law.
Facts about ADA:
- Title III of the ADA: The regulation prohibits discrimination based on disability in public accommodations and the internet.
- Web Content Accessibility Guidelines (2.0): These standards are globally recognized and define how to make web content more accessible to people with disabilities.
Learn more about our ADA solutions
How to reply to demand letters