No member likes to play the waiting game — Create a better member experience with this on-demand and personal service solution.
With new technology constantly emerging, your members are accustomed to instant gratification. Whether they have a question or issue, they want instant, yet personable ways to get them resolved. Our Pure Chat Pro product offers fast and personalized member service through your website. With Pure Chat Pro, you provide one-on-one support that your members appreciate and deserve.
Cross-channels of effective communication increase member engagement and build loyalty.
Member care is imperative to maintaining a positive relationship, and in some cases, it can be the deciding factor for potential members to join your credit union. Pure Chat Pro is one more way to increase the level of service you provide—by reaching each member on their terms. Gone are the days of solely offering telephone or email contact. Today, credit unions support a mix of communication channels to stay competitive. Using Pure Chat Pro technology will help build trust and credibility as well as attract and retain members.
Why your members will love it.
Younger audiences are already using live chat on a regular basis. Having a chat solution available will help you tap into a growing market by providing one of their preferred communication channels.
Pure Chat Pro is designed for credit union members or potential members so they can discuss issues or concerns with a live person. Your credit union’s support is available 24 x 7 so members’ needs are met in a timely manner. Even after business hours, they can use Pure Chat Pro to send emails with their questions to MSRs who can respond the next day.
What's so special?
Pure Chat Pro has the capability to increase your credit union’s sales and loan volume. As members browse your products and services list on your website, they may have questions that need to be answered before they finalize their decision. With Pure Chat Pro, you can answer those questions—your members won’t even need to leave your site or pick up a phone.
Pure Chat Pro also has the potential to trim costs for some of your major expenditures, such as phone, fax and staff. With Pure Chat Pro, you can use these less, resulting in reduced operational costs.
No matter the size of your credit union, Pure Chat Pro will help you deliver exceptional service to your website visitors at any time. With Pure Chat Pro, you can be assured that the due diligence of adding another effective mode of communication will attract new members and strengthen current relationships.
Key Features:
- Web Based Platform – With many chat solutions, the MSR is required to download desktop software, limiting the portability of online member support. With Pure Chat Pro, the entire solution is Web based and secure, allowing your teams to support members anywhere, anytime.
- Integrate into Multiple Web Sites and Mobile Apps – Pure Chat Pro can be configured for integration into multiple websites and mobile apps, so you can support your members across all online and mobile assets with ease under one platform.
- Reporting Engine – Pull versatile and easy-to-read reports on visits and chat interactions.
- iPhone and Android Access – With the iPhone or Android app, operators with smartphones can chat with visitors anywhere, anytime. View a complete and real-time list of visitors on your site, drill down into visit details, and more.
- 128-bit SSL Encryption – Ensures chats are secure and private through industry standard encryption.
- Post Chat Ratings & Email Transcript – Allows operators to email the chat transcript to the website visitor, as well as, chat ratings to gather feedback on their chat experience.
- Integrations – Pure Chat Pro has thousands of integration options, allowing you to connect your chat support into CRMs, support systems, email marketing and marketing automation platforms, and many other member-centric systems.
- And many more features!
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