People helping people. Like always.

Your focus is helping members through these uncertain times. Our focus is supporting you. After all, we're in this together.

We've made time-relevant content and resources free for credit unions. Find the solutions below that you need to aid your staff and your members.

Free Solutions for Credit Unions/Clients

Crisis-related educational content for staff is available to credit unions for free for six months. HR offices are working overtime to ensure credit union staff can perform their jobs safely and effectively. Free relevant courses include:

HRPS logo

To access this timely content, contact Isaac.Mallory@cusolutionsgroup.com

CUBE TV Studios produced a series of free credit union–focused ads that reinforce credit unions’ not-for-profit, people-first service principles. CUBE TV Studios logo They note the availability of emergency loans, loan restructuring and deferred payments, and reassure members that their savings are safe, secure and federally insured by the NCUA. These videos can be leveraged on social media, digital video streaming services, ATMs, GSTV and broadcast television.

All videos are available to preview, download and even customize. Receive fast and inexpensive customization of the videos for a nominal fee of $249. No credit union will be priced out of this opportunity for professional crisis communication to members!

CMS clients now have access to any module in our library, at no extra cost. For any questions on how to access or use these tools, call 800-262-6285, ext. 511, or email Support@CUSolutionsGroup.com.

Crisis response and pandemic planning is impacting operations and quickly impacting strategic plans. A free series of brief (under 15 minutes) strategy and compliance videos are available to help you manage in this crisis. Topics include:

Strategic Advisory Solutions logo

Access these free videos now.

You will need to register with an email address on the Podia site, but there is no fee or payment information required to access the videos on demand.

MemberXP is waiving Setup, Implementation and Platform fees for 90 days on the first 20 credit unions that apply for immediate access to a special COVID-19 feedback survey within the MemberView analytics platform. MemberXP logoThis special survey has already been provided free of charge to all current MemberView clients and is being used today in COVID-19 email and website communications to collect and capture insights on how credit union messaging, employees and crisis management processes are meeting the needs of members. Please send questions and requests for service to MemberXPSupport@CUSolutionsGroup.com.

TurboTax and Financial Lock logos

Turbo Tax – Since your members are unable to meet face-to-face with a tax specialist, they will likely need an option to complete and file their tax return remotely, which they can do with TurboTax. In addition, our discounts are available through October 15, which is especially helpful to members who may need extensions.

Financial Lock – With reports of increased fraud activity and identity theft, you can offer your members affordable identity theft protection.

For either of these member offers, please reach out to us at 866-348-2887 or ClientSupport@CUSolutionsGroup.com.

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We can also help by showing you how to use our other products and services when employees and members may require extra, unique or remote support

Pure Chat – It's more important than ever to provide members with additional ways to reach you. Anticipating that your members will be utilizing your website more often, you can enhance and expand communication via our website chat feature. This solution can be implemented in one day and provides 10 licenses and the ability to have a group chat with two staff members at the same time.

Payzur and ADA Accessibility logos

Payzur P2P – More members are looking to send and receive money virtually and in real-time more often. Our person-to-person payment solution allows your members to quickly transfer money from their existing debit account to almost anybody else's.

ADA website accessibility – With the anticipation of increased website usage, you need to make sure you are able to serve all members online. Our ADA website services will accommodate special needs and accessibility seamlessly for all your members.

SilverCloud to provide credit unions access to automated remote technologies such as, automated member support, turnkey chat bots and employee support.

For interest in any of these solutions, please call 800-262-6285, ext. 511, or email Support@CUSolutionsGroup.com.

Bold Chat customers can add additional seats for an additional charge in order to help serve more members remotely. For each additional Bold Chat license that is added, the cost is $494 per license annually.  To add this service, call 800-262-6285, ext. 511, or email Support@CUSolutionsGroup.com.

Software to support collaboration within a virtual team is available through our Planning Pro PlanningPro logo team with a quick implementation and free trial period. The software allows teams to collaborate on daily tasks that are tied to goals and strategic objectives. Reports can be quickly generated to bring management, executives and the board up to speed on strategic and operational plan progress.

For a demo, contact Isaac.Mallory@cusolutionsgroup.com

Strategic Consulting and Compliance Our Strategic Advisory Solutions team is offering virtual consulting and services remotely. If you need an extra hand or consultation on how to proceed, we are here to help.

Strategic Advisory Solutions logo

For interest in any of these solutions, call 734-793-6335, or email StrategicAdvisors@CUSolutionsGroup.com

 

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CU Solutions Group's Service Commitment

Your number one priority is the health and financial well-being of your members. Like you, we are closely monitoring the latest news regarding the coronavirus (COVID-19). We want to instill confidence that we are aligned with your mission.

The service we provide you will not be disrupted. Our dedicated team is agile, mobile, and well-equipped for continued, secure operations on a remote basis. In addition to uninterrupted service to our clients, we have taken steps internally to help our teammates stay healthy as the situation evolves.

We remain positive and believe life will return to normalcy soon. Until then, we will navigate the situation together and help keep members healthy and loyal.

Below, please find contact information for Technology Solutions, Marketing Solutions, HR Performance Solutions and Strategic Advisory Solutions:

Technology Solutions

General inquiries and support
  • Phone: 800-262-6285, ext. 511

  • If unavailable, leave the following details:
    • Your organization’s name, your name, your phone number and extension.
  • Email: Support@CUSolutionsGroup.com
After hours
  • 24-hour support line: 888-664-1333
  • Emergency email: 911@CUSolutionsGroup.com

Marketing Solutions & Love My Credit Union Rewards

  • Phone: 866-348-2887
  • Email: ClientSupport@CUSolutionsGroup.com
Sprint support
  • Phone: 866-348-2887
  • Emai: ClientSupport@CUSolutionsGroup.com
TurboTax support
  • Phone: 866-348-2887
  • Email: ClientSupport@CUSolutionsGroup.com
MemberXP support
  • Email: MemberXPSupport@CUSolutionsGroup.com
Save to Win, Agency Services and GSTV support
  • Phone: (800) 262-6285 ext. 513
  • Email: ClientSupport@CUSolutionsGroup.com

HR Performance Solutions

General inquiries and support
  • Phone: 800-940-7522
  • Email: Info@CUSolutionsGroup.com
Performance Pro support
  • In-program chat tool
  • Email: Support@HRPerformanceSolutions.net
  • Phone: 800-940-7522, option 2
Compease support
  • Email: Compease@HRPerformanceSolutions.net
  • Phone: 800-940-7522, option 3

Strategic Advisory Solutions

General inquiries and support (CEO Review, Strategic Planning, Leadership, Coaching and Board Governance)
  • Phone: 734-793-6335
  • Email: StrategicAdvisors@CUSolutionsGroup.com
Compliance
  • Phone: 734-793-3493
  • Email: ComplianceConsulting@CUSolutionsGroup.com
CU Risk Intelligence
  • Phone: 800-262-6285, ext. 616
  • Email: CURiskIntelligence@CUSolutionsGroup.com

For any other questions or inquiries, please use our general contact form or reach us at 800-262-6285.

Sincerely,
Dave Adams
President/CEO, CU Solutions Group

 

 

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CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance and strategic advisory, which include web services, mobile app solutions, digital advertising, Save To Win, Love My Credit Union Rewards, Performance Pro and Compease. The company has more than 100 investors comprised of credit unions, credit union leagues and credit union system organizations. Headquartered in Livonia, Mich., the organization has strategic partnerships with Sprint, Intuit TurboTax®, GSTV and CU Risk Intelligence.
38695 W. Seven Mile Road, Suite 200
Livonia
Michigan
48152-7097
United States