Crisis-related educational content for staff is available to credit unions for free for six months. HR offices are working overtime to ensure credit union staff can perform their jobs safely and effectively. Free relevant courses include:
To access this timely content, contact Isaac.Mallory@cusolutionsgroup.com
CUBE TV Studios produced a series of free credit union–focused ads that reinforce credit unions’ not-for-profit, people-first service principles. They note the availability of emergency loans, loan restructuring and deferred payments, and reassure members that their savings are safe, secure and federally insured by the NCUA. These videos can be leveraged on social media, digital video streaming services, ATMs, GSTV and broadcast television.
All videos are available to preview, download and even customize. Receive fast and inexpensive customization of the videos for a nominal fee of $249. No credit union will be priced out of this opportunity for professional crisis communication to members!
CMS clients now have access to any module in our library, at no extra cost. For any questions on how to access or use these tools, call 800-262-6285, ext. 511, or email Support@CUSolutionsGroup.com.
Crisis response and pandemic planning is impacting operations and quickly impacting strategic plans. A free series of brief (under 15 minutes) strategy and compliance videos are available to help you manage in this crisis. Topics include:
You will need to register with an email address on the Podia site, but there is no fee or payment information required to access the videos on demand.
MemberXP is waiving Setup, Implementation and Platform fees for 90 days on the first 20 credit unions that apply for immediate access to a special COVID-19 feedback survey within the MemberView analytics platform. This special survey has already been provided free of charge to all current MemberView clients and is being used today in COVID-19 email and website communications to collect and capture insights on how credit union messaging, employees and crisis management processes are meeting the needs of members. Please send questions and requests for service to MemberXPSupport@CUSolutionsGroup.com.
Turbo Tax – Since your members are unable to meet face-to-face with a tax specialist, they will likely need an option to complete and file their tax return remotely, which they can do with TurboTax. In addition, our discounts are available through October 15, which is especially helpful to members who may need extensions.
Financial Lock – With reports of increased fraud activity and identity theft, you can offer your members affordable identity theft protection.
For either of these member offers, please reach out to us at 866-348-2887 or ClientSupport@CUSolutionsGroup.com.
Pure Chat – It's more important than ever to provide members with additional ways to reach you. Anticipating that your members will be utilizing your website more often, you can enhance and expand communication via our website chat feature. This solution can be implemented in one day and provides 10 licenses and the ability to have a group chat with two staff members at the same time.
Payzur P2P – More members are looking to send and receive money virtually and in real-time more often. Our person-to-person payment solution allows your members to quickly transfer money from their existing debit account to almost anybody else's.
ADA website accessibility – With the anticipation of increased website usage, you need to make sure you are able to serve all members online. Our ADA website services will accommodate special needs and accessibility seamlessly for all your members.
SilverCloud to provide credit unions access to automated remote technologies such as, automated member support, turnkey chat bots and employee support.
For interest in any of these solutions, please call 800-262-6285, ext. 511, or email Support@CUSolutionsGroup.com.
Bold Chat customers can add additional seats for an additional charge in order to help serve more members remotely. For each additional Bold Chat license that is added, the cost is $494 per license annually. To add this service, call 800-262-6285, ext. 511, or email Support@CUSolutionsGroup.com.
Software to support collaboration within a virtual team is available through our Planning Pro team with a quick implementation and free trial period. The software allows teams to collaborate on daily tasks that are tied to goals and strategic objectives. Reports can be quickly generated to bring management, executives and the board up to speed on strategic and operational plan progress.
For a demo, contact Isaac.Mallory@cusolutionsgroup.com
Strategic Consulting and Compliance Our Strategic Advisory Solutions team is offering virtual consulting and services remotely. If you need an extra hand or consultation on how to proceed, we are here to help.
For interest in any of these solutions, call 734-793-6335, or email StrategicAdvisors@CUSolutionsGroup.com
Your number one priority is the health and financial well-being of your members. Like you, we are closely monitoring the latest news regarding the coronavirus (COVID-19). We want to instill confidence that we are aligned with your mission.
The service we provide you will not be disrupted. Our dedicated team is agile, mobile, and well-equipped for continued, secure operations on a remote basis. In addition to uninterrupted service to our clients, we have taken steps internally to help our teammates stay healthy as the situation evolves.
We remain positive and believe life will return to normalcy soon. Until then, we will navigate the situation together and help keep members healthy and loyal.
Below, please find contact information for Technology Solutions, Marketing Solutions, HR Performance Solutions and Strategic Advisory Solutions:
General inquiries and support
Marketing Solutions & Love My Credit Union Rewards
Save to Win, Agency Services and GSTV support
HR Performance Solutions
General inquiries and support
Performance Pro support
Strategic Advisory Solutions
General inquiries and support (CEO Review, Strategic Planning, Leadership, Coaching and Board Governance)
CU Risk Intelligence
For any other questions or inquiries, please use our general contact form or reach us at 800-262-6285.
President/CEO, CU Solutions Group