No member likes to play the waiting game — Create a better member experience with this on-demand and personal service solution.
With new technology constantly emerging, your members are accustomed to instant gratification. Whether they have a question or issue, they want instant, yet personable ways to get them resolved. Our suite of BoldChat products offers fast and personalized member service through your website. With BoldChat you provide one-on-one support that your members appreciate and deserve.
Cross-channels of effective communication increase member engagement and build loyalty.
Member care is imperative to maintaining a positive relationship, and in some cases, it can be the deciding factor for potential members to join your credit union. BoldChat is one more way to increase the level of service you provide—by reaching each consumer on their terms. Gone are the days of solely offering telephone or email contact. Today, credit unions support a mix of communication channels to stay competitive. Using BoldChat technology will help build trust and credibility as well as attract and retain members.
Why your members will love it.
More younger audiences are already using live chat on a regular basis. Having a chat solution available will help you tap into a growing market by providing one of their preferred communication channels.
BoldChat is designed for credit union members or potential members so they can discuss issues or concerns with a live person. Your credit union’s support is available 24 x 7 so members’ needs are met in a timely manner. Even after business hours they can use BoldChat to send emails with their questions to MSRs who can respond the next day.
What's so special?
BoldChat has the capability to increase your credit union’s sales and loan volume. As consumers browse your products and services listing on your website, they may have questions that need to be answered before they finalize their decision. With BoldChat, you can answer those questions—your members won’t even need to leave your site or pick up a phone.
BoldChat also has the potential to trim costs for some of your major expenditures such as phone, fax and staff. With BoldChat, you can use these less resulting in reduced operational costs.
No matter the size of your credit union, there is a designed BoldChat package to help you deliver exceptional service to your website visitors at any time. With BoldChat, you can be assured that the due diligence of adding another effective mode of communication will attract new members and strengthen current relationships.
- Passive Browsing – Allows operators to anonymously follow your website visitors as they browse through your website pages
- Reporting Engine & Scheduler – Pull versatile and easy-to-read reports on visits and chat interactions while the scheduler delivers information to you automatically
- Active Browser Sharing with Agent Controls/Form Fill – Operators can initiate a live co-browsing session with website visitors, control their browser, highlight areas of interest and assist with form filling
- Click-to-Call – With just a click of a button, your visitor can initiate a phone bridge with one of your staff who will instantly know the caller’s name, website location and geographic location, if they’ve called before, and much more
- Supervisory Dashboard – A single screen shows a top-down view of the website communication operation. With text and graphic displays, staff can determine if chat, click-to-call, email and remote assist queues are being handled optimally, and more
- Proactive Chat Invitation – Ability to target a website visitor, and using visual cues and coordinated sound effects, engage in live chat interaction
- iPhone Access – With the iPhone app, operators with iPhones can chat with visitors anywhere, anytime. View a complete and real-time list of visitors on your site, drill down into visit details, and more
- 128-bit SSL Encryption – Ensures chats are secure and private through industry standard encryption
- Post Chat Survey & Email Transcript – Allows operators to email the chat transcript to the website visitor as well as conduct chat surveys to gather feedback on their chat experience
- And many more features!