No member likes to play the waiting game — Create a better member experience with this live, on-demand and personal ONLINE service solution.
With new technology constantly emerging, your members are accustomed to instant gratification. Whether they have a question or issue, they want instant, yet personable ways to get them resolved. Our Video Banking product offers fast and personalized member service through your website and online banking or mobile banking*.
Cross-channels of effective communication increase member engagement and build loyalty.
With Video Banking, you provide one-on-one support that your members appreciate and deserve. This unique remote delivery solution will allow members to video chat with member service representatives or specialists at the credit union through real-time secure video streaming.
- An administrative console for the credit union to manage operators, MSRs, and specialists.
- Support categories selected by the member and associated with specific MSRs or specialists.
- Link or message sharing.
- Screen sharing to assist members through various journeys.
- Hours of operation settings.
- After-hours messaging and calls to actions.
- Ability to invite additional MSR/specialists/support staff to join a secure video chat or transfer the chat to another team member.
- Unique video chat URLs for staff to add to emails or other correspondence with members.
- Historical data including member feedback.
- The Web application works in all modern browsers, with a mobile first approach.
- And many other features.