Experience Company Growth and Discovery with Employee-Driven Communication

  • Share:
performance

Experience Company Growth and Discovery with Employee-Driven Communication

To reap the benefits of an improved performance management process, many organizations are rolling out methods and tactics that put employee engagement at the forefront. The most popular trend continues to be a push towards continuous performance management (CPM).

One of the primary benefits of moving to continuous performance management is fostering conversations between employees and their managers. There is an emphasis on employee-driven communications, especially on ensuring that conversations are a two-way street rather than the one-sided dialogues many organizations may be familiar with.

Companies are moving towards a model of regularly collecting feedback that can be reviewed throughout the year to continuously improve their processes and help employees reach goals — not just at the end of the year. Decoupling conversations from compensation can also sidestep the dread that many employees feel when approaching these meetings. Without the implication of compensation changes, they may talk more freely about their performance and what can be improved. According to a survey by Forrester Research, a market research company, 35 percent of respondents say they view performance conversations as a chore.

The types of conversations to have

Because the purpose of these talks is ultimately to discuss and further performance goals, they are often encouraged at a greater frequency or even on an ad-hoc basis. Conversations don’t necessarily have to be linked to evaluations but should discuss goals and development, as well as advancement opportunities.

Check-in conversations can cover a variety of topics, but managers should take care to narrow the scope to actionable needs or feedback. This can include:

Reverse mentoring

Another tactic that many organizations have experimented with is reverse mentoring. Reverse mentoring pairs senior- and junior-level employees and essentially swaps the mentoring roles, with the junior employee taking on the coaching position. As with traditional mentoring, this increases the skillset of the employees involved, but it also increases engagement for both.

Communications comparison graph

Many companies are now seeing reverse mentoring as an effective tactic for retaining valued millennial employees. In addition, it also keeps senior employees, including the C-suite, up to date on new trends such as technology and social media. Nationwide Mutual Insurance used reverse mentoring to great effect when senior executives were pondering over what tools to acquire for internal communication, which younger employees are familiar with.   

Reverse mentoring does not always have an age requirement. Some organizations will seek out those with a specific expertise or even life experience for mentoring. Procter & Gamble recently paired leaders with employees who had disabilities, leading them to discover that some of their content was not easily accessible to everyone. Similarly, companies who discover they have difficulty retaining women at higher levels of the organization may also consider a reverse mentoring program, not only to increase engagement, but also to understand why these problems might exist in the first place.

  • Share:


« Return to "Trends"
TrendScan logo
<< Back to Articles

Latest Trends

  1. Identifying Marijuana-Related Businesses
  2. Cut Through the Noise and Deliver Value Members Want
  3. 3 Key Factors for Creating Good Content
  4. Preparing a Transparency Communication Plan
  5. A Content Management System Will Make Your Life Easier
  6. Opportunities and Risks of Banking for Marijuana-Related Businesses
  7. Enterprise Risk Management — Where to Start
  8. Why You Need ERM in Your Strategic Planning
  9. Just How Distracted Are Consumers?
  10. Credit Unions Could Replace Predatory Lenders
  11. Are You Properly Rewarding Your CEO?
  12. The Quickest Way to Understand Enterprise Risk Management (ERM)
  13. The Easiest Way to Deliver Content for Employee Development
  14. What Borrowers Wished Credit Unions Knew
  15. Omnichannel Delivery: Banking Based On Members
  16. What Is a DDoS Attack and Why Should Credit Unions Be Concerned?
  17. Consumer Attitudes Toward Digital Advertising
  18. Are You Ready to Adopt a Continuous Performance Management System?
  19. Is Your Credit Union Supported by the Four Pillars of Digital Banking?
  20. 5 Things Credit Unions Can Learn from Cyber Attacks
  21. Three ways to up your social media game
  22. Bankers associations’ opposition to mergers does a disservice to member banks and to consumers
  23. Keep content relevant, short, iterative and engaging
  24. The Quest for a One-Stop Shop Financial App
  25. Preparing for Compensation Transparency
  26. Credit Unions Have an Opportunity to Help Their Members Through Tax Season
  27. 2 Big FinTech Goals for Credit Unions
  28. Learning Management Systems: What Credit Unions Should Consider
  29. Popular DDoS Mitigation Methods in 2019
  30. Experience Company Growth and Discovery with Employee-Driven Communication
  31. The Quickest Way to Find the Right (and Safest) CMS
  32. Should You Still Be Concerned about ADA Website Compliance?
  33. How Useful Are Member Personas for Credit Union Marketing Teams?
  34. Become a Tax Resource for Members
  35. The Member Service Experience
  36. Volunteer and Young Board Members Need Development
  37. Americans Trust Their Financial Institutions for Tax Advice
  38. Don't Get Snagged on ADA Compliance Requirements
  39. What's Hot in Performance Management Technology
  40. Common Mistakes in Compliance
  41. Building a Website with the User in Mind
  42. You Know You Need an LMS — Now What?
  43. Three Ways to Enhance Compensation Strategy for an Age-diverse Workforce
  44. The Process of Crafting a Relatable, Moving Brand Story
  45. The Planning Process - Improved
  46. Americans' Lack of Financial Literacy Is an Opportunity for Credit Unions
  47. Achieving the Golden “Narrative Transport” in Brand Storytelling
  48. Credit Union Compensation: Philosophy or Strategy?
  49. Leverage the Resources of Trusted Experts for Tax Season 2019
  50. 6 Factors for Choosing the Right ESS System
  51. The Role of HR and Hiring Managers in the Candidate Experience
  52. Identify how chatbots will help you
  53. Predict the Future of Mortgage Lending with Analytics
  54. Do You Know Why Payday Loans Are Used so Much?
  55. Why HR Should Take Advantage of Employee Self Service
  56. Anticipating Change with a Succession Plan
  57. Remaining a Player in the New Home-Buying Experience
  58. 3 Ways Credit Unions Can Prepare for a Cyber Extortion
  59. Conversational Commerce and the Rise of the Chatbot
  60. You Might Already Have the Solution to Your Current Talent Competency Gap
  61. 7 Tax Changes Your Members Need to Know About
  62. Continuous Performance Management is Disrupting HR
  63. The Performance Management Conundrum: Structure vs. Creativity
  64. What others are doing
  65. Your Social Media Accounts Deserve Quality Content
  66. Prepare for integration
  67. The Secret to Future-Proofing Your Organization
  68. Content Marketing: Well Worth the Effort
  69. Consumer Appetites in Mobile Innovation
  70. The Win-Win Results of Prize-Linked Savings for Credit Unions and Members
  71. Do you need a new compensation strategy for multigenerational staff?
  72. People Analytics: Bringing HR and Data Together
  73. 3 Website Design Trends for 2019
  74. Content, Tools, and Channels to Capture Consumer Attention
  75. 5 Guideposts to Measure Your Brand Promise Against
  76. Shifts and Trends to Know About in E-Learning
  77. 3 Succession Plans Your Credit Union Needs
  78. Is Your Executive Compensation Still Appealing?
  79. What Credit Unions Should Do with Ambiguous ADA Standards
  80. The Importance of Creating Quality Content
  81. The Website Audit Your Credit Union Needs
  82. Why You Should Invest in an Applicant Tracking System
  83. The Best Compliance Training with New Topics You Will Need
  84. Selling Payments and Wealth Management Services
  85. Prioritizing the Credit Union Employee Experience
  86. Build Up Membership Through Supportive Savings Programs
  87. 4 Steps to Increased Social Media ROI
  88. How to Identify What You Want in an ESS
  89. Wanted: Apps for Clarification and Simplification
  90. Serving the Underbanked and Millennials
  91. Optimizing Websites for Voice: What You Need to Know
  92. A Simple Way to Unify Your Marketing Efforts
  93. Making Sure You Have the Right Leaders in the Right Seats
  94. Is Your CMS the Right Fit?
  95. The Credit Union Advantage for the Digital Customer
  96. Empowering Employees and HR with the Latest Technology
  97. Are You Missing Out on the Power of Video?
  98. The Dream Team for Successful Online Customer Interactions
  99. Are Your Landing Pages up to Snuff?
  100. Don't Undervalue Your Brand Promise
  101. Caution: Customers Don't Always Ask for What They Want
  102. How Credit Unions Can Formalize the Branding Process
  103. Keeping Up with Digital Lending Convenience
  104. Credit Unions Can Compete with Shadow Banks
  105. What the C-Suite Wants out of Social Media
  106. 3 Brand Promises Credit Unions Can Learn From
  107. How to Generate Content with Fewer Resources
  108. Don't Underestimate the Power of Financial Education
  109. 3 Factors Impacting Credit Union Compensation Plans
  110. How Credit Unions Can Embrace Storytelling in Marketing
  111. Underestimate the Onboarding Process at Your Peril
  112. If Your Site Isn't Mobile Optimized, You're Losing Out
  113. Leveraging Social Media for Member Engagement
  114. Protect Your Credit Union with a Website Accessibility Response Plan
  115. Finding the Best Platform for HR Technology

Related Trends

  1. Three Ways to Enhance Compensation Strategy for an Age-diverse Workforce
  2. Common Mistakes in Compliance
  3. Do you need a new compensation strategy for multigenerational staff?
  4. You Know You Need an LMS — Now What?
  5. The Easiest Way to Deliver Content for Employee Development
  6. Preparing for Compensation Transparency
  7. Preparing a Transparency Communication Plan
  8. Are You Properly Rewarding Your CEO?
  9. The Planning Process - Improved
  10. Volunteer and Young Board Members Need Development
  11. Are You Ready to Adopt a Continuous Performance Management System?
  12. Experience Company Growth and Discovery with Employee-Driven Communication
  13. What's Hot in Performance Management Technology
  14. Continuous Performance Management is Disrupting HR
  15. People Analytics: Bringing HR and Data Together
  16. Why HR Should Take Advantage of Employee Self Service
  17. Empowering Employees and HR with the Latest Technology
  18. The Role of HR and Hiring Managers in the Candidate Experience
  19. How to Identify What You Want in an ESS
  20. Finding the Best Platform for HR Technology
  21. 6 Factors for Choosing the Right ESS System
  22. Why You Should Invest in an Applicant Tracking System
  23. Underestimate the Onboarding Process at Your Peril
  24. Prioritizing the Credit Union Employee Experience
  25. The Performance Management Conundrum: Structure vs. Creativity

Industry insights
to your inbox!

Subscribe