No matter how useful HR self-service tools are, users — both employees and HR professionals alike — won’t take advantage of their full benefits if the platform the portal resides on isn’t convenient for them to use. Here is a crash course on the pros and cons of using an employee self-service (ESS) solution on a web or mobile application. While traditional desktop ESS tools are still available, they are quickly fading from the marketplace.
Web applications offer the most comprehensive functionality and best usability of available ESS platforms. Not only are they expected by younger employees, such as millennials, but they also provide a sweet spot of accessibility and usability.
While mobile apps and mobile websites are great in theory, the usability and functionality of ESS on mobile apps and mobile websites are notably limited when compared to web applications. The small screen and keyboard leave employees more likely to make errors when entering data, such as a new address or direct deposit information. One option for employers who want to offer mobile ESS is to have a read-only site with very little functionality.
Fast and convenient. The main selling points of mobile applications are speed and convenience.
If an HR department is really struggling with which platform would be best for employees, perhaps some combination of both platforms is the answer. ESS vendors are constantly upgrading and improving their products in order to stay competitive. It may be worth asking vendors if their product has dual functionality across two or more platforms.