Protect Your Credit Union with a Website Accessibility Response Plan

  • Share:
technology

CUTrendScanTechEven when a credit union is in the middle of conducting a website audit to meet ADA accessibility requirements, there is still the chance a demand letter could be sent by an unhappy member or website user. Credit unions should have a plan in place to make the response and redress process as smooth as possible and to mitigate any damage to the credit union’s image. 

“To exacerbate the problem, when these legal demands hit, it turns out that they are, in many ways and instances, backed by legal precedent,” explains Sean Bradley, president and chief technology officer at AudioEye, a technology firm that specializes in online accessibility.

“These complaints are founded on the idea that the business or organization has neglected to accommodate individuals with disabilities, a sizable and ever-growing market that exceeds 1 billion individuals, worldwide. Obviously, these scenarios present a high-risk and immediate challenge that tends to trigger chaos within the organization scrambling to retroactively ‘comply’ as they seek to avoid the potential negative publicity that may come from any perception that they failed to address such a large and often marginalized constituency.”

While it would be best to meet ADA accessibility requirements from the moment a website launches, a response plan can save credit unions who might have overlooked this step much of the hassle Bradley mentions above.

Key steps in a successful response plan

With a response plan in place while ADA website accessibility requirement updates or changes are being made, credit union leaders can feel more confident they are doing all they can to meet the diverse needs of their membership.

  • Share:


« Return to "Trends"
TrendScan logo
<< Back to Articles

Latest Trends

  1. Opportunities and Risks of Banking for Marijuana-Related Businesses
  2. Experience Company Growth and Discovery with Employee-Driven Communication
  3. Should You Still Be Concerned about ADA Website Compliance?
  4. The Member Service Experience
  5. Become a Tax Resource for Members
  6. Don't Get Snagged on ADA Compliance Requirements
  7. Are You Ready to Adopt a Continuous Performance Management System?
  8. Anticipating Change with a Succession Plan
  9. What Is a DDoS Attack and Why Should Credit Unions Be Concerned?
  10. The Planning Process - Improved
  11. The Role of HR and Hiring Managers in the Candidate Experience
  12. The Performance Management Conundrum: Structure vs. Creativity
  13. Building a Website with the User in Mind
  14. Is Your Executive Compensation Still Appealing?
  15. What Credit Unions Should Do with Ambiguous ADA Standards
  16. Consumer Attitudes Toward Digital Advertising
  17. Content Marketing: Well Worth the Effort
  18. Your Social Media Accounts Deserve Quality Content
  19. 7 Tax Changes Your Members Need to Know About
  20. 5 Things Credit Unions Can Learn from Cyber Attacks
  21. Continuous Performance Management is Disrupting HR
  22. Are You Properly Rewarding Your CEO?
  23. The Quest for a One-Stop Shop Financial App
  24. Credit Unions Could Replace Predatory Lenders
  25. What’s Hot in Performance Management Technology
  26. Volunteer and Young Board Members Need Development
  27. The Website Audit Your Credit Union Needs
  28. Learning Management Systems: What Credit Unions Should Consider
  29. 3 Succession Plans Your Credit Union Needs
  30. Americans’ Lack of Financial Literacy Is an Opportunity for Credit Unions
  31. Credit Union Compensation: Philosophy or Strategy?
  32. The Importance of Creating Quality Content
  33. Optimizing Websites for Voice: What You Need to Know
  34. Why You Should Invest in an Applicant Tracking System
  35. Consumer Appetites in Mobile Innovation
  36. Why HR Should Take Advantage of Employee Self Service
  37. 3 Website Design Trends for 2019
  38. Cut Through the Noise and Deliver Value Members Want
  39. What Borrowers Wished Credit Unions Knew
  40. Shifts and Trends to Know About in E-Learning
  41. Build Up Membership Through Supportive Savings Programs
  42. Selling Payments and Wealth Management Services
  43. How Useful Are Member Personas for Credit Union Marketing Teams?
  44. Wanted: Apps for Clarification and Simplification
  45. 3 Key Factors for Creating Good Content
  46. 3 Ways Credit Unions Can Prepare for a Cyber Extortion
  47. The Win-Win Results of Prize-Linked Savings for Credit Unions and Members
  48. People Analytics: Bringing HR and Data Together
  49. Prioritizing the Credit Union Employee Experience
  50. Just How Distracted Are Consumers?
  51. Do You Know Why Payday Loans Are Used so Much?
  52. The Credit Union Advantage for the Digital Customer
  53. Popular DDoS Mitigation Methods in 2019
  54. Is Your CMS the Right Fit?
  55. 4 Steps to Increased Social Media ROI
  56. Keeping Up with Digital Lending Convenience
  57. How Credit Unions Can Formalize the Branding Process
  58. Are You Missing Out on the Power of Video?
  59. Preparing a Transparency Communication Plan
  60. Making Sure You Have the Right Leaders in the Right Seats
  61. Preparing for Compensation Transparency
  62. What the C-Suite Wants out of Social Media
  63. A Simple Way to Unify Your Marketing Efforts
  64. The Quickest Way to Understand Enterprise Risk Management (ERM)
  65. How to Identify What You Want in an ESS
  66. 6 Factors for Choosing the Right ESS System
  67. 5 Guideposts to Measure Your Brand Promise Against
  68. The Dream Team for Successful Online Customer Interactions
  69. Credit Unions Can Compete with Shadow Banks
  70. Caution: Customers Don't Always Ask for What They Want
  71. If Your Site Isn't Mobile Optimized, You're Losing Out
  72. How to Generate Content with Fewer Resources
  73. 2 Big FinTech Goals for Credit Unions
  74. Empowering Employees and HR with the Latest Technology
  75. How Credit Unions Can Embrace Storytelling in Marketing
  76. Are Your Landing Pages up to Snuff?
  77. The Best Compliance Training with New Topics You Will Need
  78. Protect Your Credit Union with a Website Accessibility Response Plan
  79. Content, Tools, and Channels to Capture Consumer Attention
  80. Don't Underestimate the Power of Financial Education
  81. Identifying Marijuana-Related Businesses
  82. 3 Factors Impacting Credit Union Compensation Plans
  83. Don't Undervalue Your Brand Promise
  84. Leveraging Social Media for Member Engagement
  85. Underestimate the Onboarding Process at Your Peril
  86. Finding the Best Platform for HR Technology
  87. 3 Brand Promises Credit Unions Can Learn From
  88. Serving the Underbanked and Millennials
  89. Why You Need ERM in Your Strategic Planning
  90. A Content Management System Will Make Your Life Easier
  91. Enterprise Risk Management — Where to Start
  92. Bankers associations’ opposition to mergers does a disservice to member banks and to consumers
  93. The Quickest Way to Find the Right (and Safest) CMS
  94. Is Your Credit Union Supported by the Four Pillars of Digital Banking?
  95. Omnichannel Delivery: Banking Based On Members
  96. The Easiest Way to Deliver Content for Employee Development
  97. You Know You Need an LMS — Now What?
  98. You Might Already Have the Solution to Your Current Talent Competency Gap
  99. The Secret to Future-Proofing Your Organization
  100. Remaining a Player in the New Home-Buying Experience
  101. Predict the Future of Mortgage Lending with Analytics

Related Trends

  1. Remaining a Player in the New Home-Buying Experience
  2. Predict the Future of Mortgage Lending with Analytics
  3. Is Your Credit Union Supported by the Four Pillars of Digital Banking?
  4. Omnichannel Delivery: Banking Based On Members
  5. The Quickest Way to Find the Right (and Safest) CMS
  6. A Content Management System Will Make Your Life Easier
  7. Credit Unions Could Replace Predatory Lenders
  8. 5 Things Credit Unions Can Learn from Cyber Attacks
  9. Do You Know Why Payday Loans Are Used so Much?
  10. What Borrowers Wished Credit Unions Knew
  11. Serving the Underbanked and Millennials
  12. Should You Still Be Concerned about ADA Website Compliance?
  13. Don't Get Snagged on ADA Compliance Requirements
  14. Consumer Appetites in Mobile Innovation
  15. The Quest for a One-Stop Shop Financial App
  16. Wanted: Apps for Clarification and Simplification
  17. What Credit Unions Should Do with Ambiguous ADA Standards
  18. What Is a DDoS Attack and Why Should Credit Unions Be Concerned?
  19. Building a Website with the User in Mind
  20. 3 Ways Credit Unions Can Prepare for a Cyber Extortion
  21. 3 Website Design Trends for 2019
  22. The Credit Union Advantage for the Digital Customer
  23. Optimizing Websites for Voice: What You Need to Know
  24. Is Your CMS the Right Fit?
  25. 2 Big FinTech Goals for Credit Unions
  26. Caution: Customers Don't Always Ask for What They Want
  27. The Website Audit Your Credit Union Needs
  28. Keeping Up with Digital Lending Convenience
  29. Protect Your Credit Union with a Website Accessibility Response Plan
  30. Credit Unions Can Compete with Shadow Banks
  31. Popular DDoS Mitigation Methods in 2019

Industry insights
to your inbox!

Subscribe