The Role of HR and Hiring Managers in the Candidate Experience

  • Share:
performance

The Role of HR and Hiring Managers in the Candidate Experience

Hiring managers are a critical piece of the candidate recruitment and onboarding process but are often left out of the loop. In a recent CareerBuilder survey, 82 percent of hiring managers say they view the candidate experience as an important issue, yet only about 16 percent of hiring managers are prepared on this topic. HR needs to take the lead and bridge a partnership with managers during the hiring process.

Importance

Start by showing managers why the candidate experience is important. Many hiring managers forget how frustrating the hiring process can be from the candidate’s perspective. Reminding them of negative interview experiences from their past and how those experiences made them feel may help them to relate to the applicants. Having data on hand, such as statistics on the current labor market and how that impacts the candidate pool, may also convince managers of how critical the candidate experience is.

Areas where candidate experience can be improved graph

Urgency

It is always important to approach the recruitment process with a sense of urgency, but if it is a tight labor market then this becomes even more important. The hiring manager should understand they need to sell their organization to the candidates. Some managers may still be under the assumption the labor market favors employers, with a large labor pool and few available jobs. While that differs from industry to industry, the market is now largely candidate driven.

Expectation

HR should give managers a review of the recruitment process before it begins so they know what to expect. Setting clear expectations about each phase and how long it will take can help ease a hiring manager’s frustrations with the process. Some managers may expect to submit a position requisition and see applicants the next day, which is unrealistic. They need to consider realistic time frames for each phase.

Training

Formal training for hiring managers should be comprehensive, starting with an overview of the hiring process, how to begin and end an interview, what questions are appropriate to ask, any prevalent legal matters and finally, how HR will follow up with a candidate.

Managers may also require training on competency-based behavioral interviewing. A behavioral-based selection process works by asking applicants to provide answers from past experiences. It is based on the premise that the best predictor of future behavior is past behavior, while at the same time being objective and consistent.

For example, an interviewer may ask the applicant to describe a time when they had a problem with a customer or coworker. Questions are focused on selection criteria such as knowledge, skills and abilities (KSAs). These competencies should be defined in the position description and be the same KSAs a person will be evaluated on if they were in the position.

Bringing hiring managers into the candidate recruitment process earlier and giving them the insights and tools to conduct appropriate and thorough interviews will have long-lasting effects as it improves the candidate experience and creates a more seamless hiring process.

  • Share:


« Return to "Trends"
TrendScan logo
<< Back to Articles

Latest Trends

  1. Identifying Marijuana-Related Businesses
  2. Cut Through the Noise and Deliver Value Members Want
  3. 3 Key Factors for Creating Good Content
  4. A Content Management System Will Make Your Life Easier
  5. Preparing a Transparency Communication Plan
  6. Credit Unions Could Replace Predatory Lenders
  7. Why You Need ERM in Your Strategic Planning
  8. Just How Distracted Are Consumers?
  9. Enterprise Risk Management — Where to Start
  10. Are You Properly Rewarding Your CEO?
  11. The Quickest Way to Understand Enterprise Risk Management (ERM)
  12. What Borrowers Wished Credit Unions Knew
  13. The Easiest Way to Deliver Content for Employee Development
  14. Opportunities and Risks of Banking for Marijuana-Related Businesses
  15. Experience Company Growth and Discovery with Employee-Driven Communication
  16. Should You Still Be Concerned about ADA Website Compliance?
  17. The Member Service Experience
  18. Become a Tax Resource for Members
  19. 5 Things Credit Unions Can Learn from Cyber Attacks
  20. Are You Ready to Adopt a Continuous Performance Management System?
  21. Building a Website with the User in Mind
  22. What Is a DDoS Attack and Why Should Credit Unions Be Concerned?
  23. Don't Get Snagged on ADA Compliance Requirements
  24. The Role of HR and Hiring Managers in the Candidate Experience
  25. Anticipating Change with a Succession Plan
  26. The Planning Process - Improved
  27. Consumer Attitudes Toward Digital Advertising
  28. Learning Management Systems: What Credit Unions Should Consider
  29. The Quest for a One-Stop Shop Financial App
  30. The Performance Management Conundrum: Structure vs. Creativity
  31. How Useful Are Member Personas for Credit Union Marketing Teams?
  32. Volunteer and Young Board Members Need Development
  33. 3 Website Design Trends for 2019
  34. Credit Union Compensation: Philosophy or Strategy?
  35. 7 Tax Changes Your Members Need to Know About
  36. Americans' Lack of Financial Literacy Is an Opportunity for Credit Unions
  37. Is Your Executive Compensation Still Appealing?
  38. Content Marketing: Well Worth the Effort
  39. What's Hot in Performance Management Technology
  40. What Credit Unions Should Do with Ambiguous ADA Standards
  41. Your Social Media Accounts Deserve Quality Content
  42. Continuous Performance Management is Disrupting HR
  43. 2 Big FinTech Goals for Credit Unions
  44. 3 Succession Plans Your Credit Union Needs
  45. The Website Audit Your Credit Union Needs
  46. Popular DDoS Mitigation Methods in 2019
  47. The Importance of Creating Quality Content
  48. Build Up Membership Through Supportive Savings Programs
  49. Why HR Should Take Advantage of Employee Self Service
  50. Consumer Appetites in Mobile Innovation
  51. Why You Should Invest in an Applicant Tracking System
  52. Shifts and Trends to Know About in E-Learning
  53. Selling Payments and Wealth Management Services
  54. Optimizing Websites for Voice: What You Need to Know
  55. Do You Know Why Payday Loans Are Used so Much?
  56. Preparing for Compensation Transparency
  57. 3 Ways Credit Unions Can Prepare for a Cyber Extortion
  58. People Analytics: Bringing HR and Data Together
  59. Wanted: Apps for Clarification and Simplification
  60. The Win-Win Results of Prize-Linked Savings for Credit Unions and Members
  61. Prioritizing the Credit Union Employee Experience
  62. The Credit Union Advantage for the Digital Customer
  63. 5 Guideposts to Measure Your Brand Promise Against
  64. 6 Factors for Choosing the Right ESS System
  65. Content, Tools, and Channels to Capture Consumer Attention
  66. The Best Compliance Training with New Topics You Will Need
  67. A Simple Way to Unify Your Marketing Efforts
  68. Is Your CMS the Right Fit?
  69. Keeping Up with Digital Lending Convenience
  70. Are Your Landing Pages up to Snuff?
  71. How to Identify What You Want in an ESS
  72. 4 Steps to Increased Social Media ROI
  73. Are You Missing Out on the Power of Video?
  74. How Credit Unions Can Formalize the Branding Process
  75. Making Sure You Have the Right Leaders in the Right Seats
  76. What the C-Suite Wants out of Social Media
  77. The Dream Team for Successful Online Customer Interactions
  78. Credit Unions Can Compete with Shadow Banks
  79. Empowering Employees and HR with the Latest Technology
  80. Omnichannel Delivery: Banking Based On Members
  81. Caution: Customers Don't Always Ask for What They Want
  82. Is Your Credit Union Supported by the Four Pillars of Digital Banking?
  83. Bankers associations’ opposition to mergers does a disservice to member banks and to consumers
  84. How to Generate Content with Fewer Resources
  85. If Your Site Isn't Mobile Optimized, You're Losing Out
  86. Don't Underestimate the Power of Financial Education
  87. Don't Undervalue Your Brand Promise
  88. Serving the Underbanked and Millennials
  89. How Credit Unions Can Embrace Storytelling in Marketing
  90. The Quickest Way to Find the Right (and Safest) CMS
  91. Protect Your Credit Union with a Website Accessibility Response Plan
  92. 3 Factors Impacting Credit Union Compensation Plans
  93. Credit Unions Have an Opportunity to Help Their Members Through Tax Season
  94. Americans Trust Their Financial Institutions for Tax Advice
  95. Underestimate the Onboarding Process at Your Peril
  96. Leveraging Social Media for Member Engagement
  97. Finding the Best Platform for HR Technology
  98. 3 Brand Promises Credit Unions Can Learn From
  99. Achieving the Golden “Narrative Transport” in Brand Storytelling
  100. Remaining a Player in the New Home-Buying Experience
  101. You Know You Need an LMS — Now What?
  102. Predict the Future of Mortgage Lending with Analytics
  103. The Secret to Future-Proofing Your Organization
  104. You Might Already Have the Solution to Your Current Talent Competency Gap
  105. The Process of Crafting a Relatable, Moving Brand Story
  106. Leverage the Resources of Trusted Experts for Tax Season 2019
  107. Identify how chatbots will help you
  108. Conversational Commerce and the Rise of the Chatbot
  109. Prepare for integration
  110. Do you need a new compensation strategy for multigenerational staff?
  111. Keep content relevant, short, iterative and engaging
  112. Three ways to up your social media game
  113. Three Ways to Enhance Compensation Strategy for an Age-diverse Workforce
  114. What others are doing
  115. Common Mistakes in Compliance

Related Trends

  1. Three Ways to Enhance Compensation Strategy for an Age-diverse Workforce
  2. Common Mistakes in Compliance
  3. Do you need a new compensation strategy for multigenerational staff?
  4. You Know You Need an LMS — Now What?
  5. The Easiest Way to Deliver Content for Employee Development
  6. Preparing for Compensation Transparency
  7. Preparing a Transparency Communication Plan
  8. Are You Properly Rewarding Your CEO?
  9. The Planning Process - Improved
  10. Volunteer and Young Board Members Need Development
  11. Are You Ready to Adopt a Continuous Performance Management System?
  12. Experience Company Growth and Discovery with Employee-Driven Communication
  13. What's Hot in Performance Management Technology
  14. Continuous Performance Management is Disrupting HR
  15. People Analytics: Bringing HR and Data Together
  16. Why HR Should Take Advantage of Employee Self Service
  17. Empowering Employees and HR with the Latest Technology
  18. The Role of HR and Hiring Managers in the Candidate Experience
  19. How to Identify What You Want in an ESS
  20. Finding the Best Platform for HR Technology
  21. 6 Factors for Choosing the Right ESS System
  22. Why You Should Invest in an Applicant Tracking System
  23. Underestimate the Onboarding Process at Your Peril
  24. Prioritizing the Credit Union Employee Experience
  25. The Performance Management Conundrum: Structure vs. Creativity

Industry insights
to your inbox!

Subscribe