Page 6 - 2021 CU Solutions Group Annual Report

CHAIRMAN’S REPORT, PETE DZURIS

During a very challenging year, CUSG quickly adapted to a
shifting business environment. Supporting credit unions’
growth and pandemic-climate priorities, CU Solutions Group
brought remote service and employee wellness solutions to
credit unions at a time when both member and employee
needs were critical.

In 2020, CU Solutions Group set out with decade, many of our partners and clients
several key priorities. Among them were to seemed to gradually adopt financial tech-
enhance and grow the Love My Credit Union nologies and operational efficiency drivers,
Rewards program, to reinvent and improve but in 2020, the luxury of time disappeared.
all core solutions with a greater focus on While introducing and instituting its own
credit union priorities and to leverage our remote work policy, CUSG quickly devel-
new subsidiary structure in pursuit of invest- oped and deployed remote products and
ments and acquisitions. As an organization, services for banking operations, member
CUSG accomplished most of these goals engagement and HR remote collaboration
against the backdrop of an unprecedented solutions for clients.
global pandemic.
CUSG’s mobile-first web design capabilities
Similar to credit unions and other organiza- and work with partner Abrigo on Paycheck
tions, adapting CUSG’s business model to Protection Program loan processing were
address the COVID-19 environment pre- especially meaningful solutions to credit
sented many challenges. Over the past unions this past year because they tied so

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