Page 8 - 2020 CU Solutions Group Annual Shareholder Report

CHAIRMAN’S REPORT, PETE DZURIS

With change on the horizon, CU Solutions Group embraced new products
and services and revised sales strategies in 2019. As always, the aim was
to meet the needs of credit unions now and in the future so they can
continue to best serve their members.

The top five operational priorities outlined in 2019 COVID-19 pandemic, although millennials and Gen
continue to direct sales, current product develop- Z were already demanding this feature from their
ment and new product acquisition, even while we financial institutions.
embrace a strategy reset to pivot all efforts to meet
the immediate needs of credit unions in these ex- Advanced news of the impending Sprint–T-Mobile
traordinary times. merger gave us time to build a compelling presen-
tation for maintaining our fruitful relationship
A partnership with Payzur gives credit unions an moving forward. While those conversations are
option to compete with person-to-person (P2P) ongoing, a comprehensive offering of agency
services like PayPal by enabling debit cardholders services was added to our marketing solutions.
to send and receive money via their smartphone Early clients quickly found value in other marketing
or online. This finance feature is now critically services and signed extended contracts.
important for entire memberships during the