Innovation That Meets the Evolving Demands of Your Members

Together, we help you deliver the same exceptional member service online as in-branch.

 

Member Experience

Core Technology Solutions

Your credit union's website is its largest and most visible communication tool, so it's imperative that it presents consistently across all devices and all operating systems. Because when people visit your website to research mortgage and auto loan rates, their base-level expectation is a clean, professional and user-friendly browsing experience to even be considered.

Always-on website accessibility and a user-friendly online experience that your members can rely upon. Take advantage of these enhanced solutions at a new, reduced price. The AudioEye solution is always on and they certify your conformance to WCAG 2.1 AA and Section 508 of the Rehabilitation Act.

Precision-made calculators are an ideal solution to increase engagement on your website, while also enhancing your members' financial experience. The financial calculators, market-tested, and examined and verified by financial professionals for more than two decades, provide concise, current, and accurate data - while allowing you to optimize the member experience.

Think|Stack is a managed IT services CUSO specializing in cloud and cybersecurity with human-centered design. Through education and co-management, we design, build, secure, automate and optimize technology environments.

Designing and building the right software is the best way to handle the extraordinary data-processing needs credit unions face. Our team has spent years developing and designing custom software that has helped credit unions leverage their own data to increase efficiency and effectiveness. We work directly with you to present a custom solution that works better and faster, while boosting your online exposure, SEO campaigns and social network initiatives that help you stand out from the competition.

Additional Technology Solutions Related Content

Key Insights: Credit Unions in the Age of "Invisible Banking"

Advances in technology, especially in the mobile space, have drawn new players to financial services, ranging from nimble, innovative fintech firms to giant technology companies. Credit unions now face competition not only from banks, but from companies that can offer consumers "invisible banking," a term being used to refer to the frictionless banking advanced by these new competitors. The current demand is for convenient, secure and automated omnichannel services to make banking easier and faster for consumers. After all, people do not revolve their lives around banking, but banking should revolve around people's lives.

 

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Additional Technology Solutions

Additional Technology Solutions

Video Banking offers fast and personalized member service through your website and online banking or mobile banking. With Video Banking, you provide one-on-one support that your members appreciate and deserve. This unique remote delivery solution will allow members to video chat with member service representatives or specialists at the credit union through real-time secure video streaming. The web application works in all modern browsers, with a mobile first approach.

With SilverCloud products, you can transform obsolete, manual methods with answers that are easy to find, follow, and manage. We automate the creation, management and delivery of support knowledge so you can: Streamline support and product experiences, reduce support costs and complaints, and elevate employee confidence and productivity. The SilverCloud Chatbot is the most robust banking chatbot that delivers 24/7 automated support. A.I. powered, with over 15 million annual banking queries, it knows what your members are asking.

Pocketnest offers comprehensive financial planning for your members, and innovation and growth opportunities for credit unions. Use this one-of-a-kind fintech platform to turn transactional members into loyal brand advocates, and increase your cross-sell opportunities and qualified leads.

We deliver mobile banking technology jam-packed with conveniences and advanced security features, at a reasonable price. Get your members the high-performance app uniquely designed with 3-in-1 technology. Both your members and your credit union benefit. Your members will be thrilled with the native downloadable apps, mobile-optimized web browsing and SMS texting; you can count on it to drive engagement and revenue back to your credit union.

Pure Chat Pro is designed for credit union members or potential members so they can discuss issues or concerns with a live person. Your credit union's support is available 24 x 7 so members' needs are met in a timely manner. Even after business hours, they can use Pure Chat Pro to send emails with their questions to MSRs who can respond the next day.

When it's time to upgrade to a dynamic board portal for your board members and staff, look no further. The Technology Solutions Content Management System (CMS) is everything your credit union needs to manage an effective and proactive site.

Back-end programming and website enhancements for core functionality and when combined, deliver a top-notch, sophisticated digital system.

Lenderful Solutions provide credit unions with essential online loan applications for potential home buyers and home owners. All of the easy-to-use applications, learning tools and calculators are optimized for mobile and desktop environments. Give your loan originators an easy to use, low cost, quick to implement pre-qualification tool designed to help you capture more business.

With the steady rise in high-profile cyberattacks over the last few years, credit unions need a flexible security system where their members can transfer funds or pay bills online, from their computer or mobile device, without worry. Orpheus Online Banking is easy to navigate and safeguards banking online or from a mobile device.

Technology Solutions Related Content

Key Insights: Content Management for Financial Services

When considering improvements to their website, credit union leaders have a lot to think about. One of the most important factors is how easily their staff can update, publish and organize content for the site. If the answer is not easily at all, then the credit union should look seriously at adopting a new Content Management System (CMS).

 

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