Why HR Should Take Advantage of Employee Self Service

  • Share:
performance

Why HR Should Take Advantage of Employee Self Service

The technology available to HR has come a long way in recent years, and while many organizations are looking toward cutting-edge innovation and automation, credit unions should first ask themselves if they are making the best use of the resources they have at hand. One of the technologies available to HR are employee self-service (ESS) tools. Utilized correctly, self-service tools can save your HR team time and resources that can be better spent on other important priorities, such as strategic planning. Another powerful benefit of ESS is the convenience it provides for employees, making it easier to access information, whether at the workplace or at home.

What’s new with ESS?

At its core, self-service tools have remained consistent — software that allows employees to complete basic administrative tasks themselves. Tasks such as:

As the technology becomes more advanced and more affordable, ESS is also becoming more accessible to smaller organizations. Many companies are now moving beyond treating ESS tools as a convenience for employees and time saver for HR and are turning it into an employee experience enhancer. Employees are more than happy to hop on the bandwagon. According to a recent Paychex survey, 73 percent of employees say they expect their employers to provide self-service tools.

Furthermore, innovators are looking past just basic ESS and toward what leading industry analyst Josh Bersin terms “intelligent self-service.” In addition to filling out forms, deciding between benefits or viewing pay stubs, intelligent ESS is pioneering technology to answer employee questions and complete more complex transactions, using intelligent assistance programs such as Alexa or Google Assistant.

graphs

Empowering employees with technology

ESS empowers employees by giving them the ability to do more. Instead of having to meet with HR for everything, employees can now manage their own administrative tasks. This leads to the benefit of expediting the onboarding process and making it easier for employees to keep track of time and attendance, choose benefits, access payroll and even begin training. With these tasks available at their fingertips, employees are encouraged to spend their time with HR as more of a dialogue rather than something that is merely transactional.

Organizations are now looking at improving this dialogue to make communication more reciprocal, increasing employee engagement and contentment. Taking full advantage of ESS tools is a crucial part of this evolution.

  • Share:


« Return to "Trends"
TrendScan logo
<< Back to Articles

Latest Trends

  1. Identifying Marijuana-Related Businesses
  2. Cut Through the Noise and Deliver Value Members Want
  3. 3 Key Factors for Creating Good Content
  4. A Content Management System Will Make Your Life Easier
  5. Preparing a Transparency Communication Plan
  6. Credit Unions Could Replace Predatory Lenders
  7. Enterprise Risk Management — Where to Start
  8. Why You Need ERM in Your Strategic Planning
  9. Just How Distracted Are Consumers?
  10. Are You Properly Rewarding Your CEO?
  11. The Quickest Way to Understand Enterprise Risk Management (ERM)
  12. What Borrowers Wished Credit Unions Knew
  13. The Easiest Way to Deliver Content for Employee Development
  14. Opportunities and Risks of Banking for Marijuana-Related Businesses
  15. Experience Company Growth and Discovery with Employee-Driven Communication
  16. 5 Things Credit Unions Can Learn from Cyber Attacks
  17. Should You Still Be Concerned about ADA Website Compliance?
  18. What Is a DDoS Attack and Why Should Credit Unions Be Concerned?
  19. Become a Tax Resource for Members
  20. The Member Service Experience
  21. Are You Ready to Adopt a Continuous Performance Management System?
  22. Consumer Attitudes Toward Digital Advertising
  23. Don't Get Snagged on ADA Compliance Requirements
  24. Building a Website with the User in Mind
  25. Learning Management Systems: What Credit Unions Should Consider
  26. The Role of HR and Hiring Managers in the Candidate Experience
  27. The Quest for a One-Stop Shop Financial App
  28. The Planning Process - Improved
  29. Anticipating Change with a Succession Plan
  30. How Useful Are Member Personas for Credit Union Marketing Teams?
  31. The Performance Management Conundrum: Structure vs. Creativity
  32. Americans' Lack of Financial Literacy Is an Opportunity for Credit Unions
  33. 2 Big FinTech Goals for Credit Unions
  34. Volunteer and Young Board Members Need Development
  35. Credit Union Compensation: Philosophy or Strategy?
  36. Popular DDoS Mitigation Methods in 2019
  37. 7 Tax Changes Your Members Need to Know About
  38. 3 Website Design Trends for 2019
  39. What's Hot in Performance Management Technology
  40. Is Your Executive Compensation Still Appealing?
  41. Preparing for Compensation Transparency
  42. Content Marketing: Well Worth the Effort
  43. Your Social Media Accounts Deserve Quality Content
  44. Continuous Performance Management is Disrupting HR
  45. What Credit Unions Should Do with Ambiguous ADA Standards
  46. 3 Succession Plans Your Credit Union Needs
  47. Consumer Appetites in Mobile Innovation
  48. Why You Should Invest in an Applicant Tracking System
  49. Do You Know Why Payday Loans Are Used so Much?
  50. Omnichannel Delivery: Banking Based On Members
  51. Shifts and Trends to Know About in E-Learning
  52. 3 Ways Credit Unions Can Prepare for a Cyber Extortion
  53. The Website Audit Your Credit Union Needs
  54. Why HR Should Take Advantage of Employee Self Service
  55. Build Up Membership Through Supportive Savings Programs
  56. The Importance of Creating Quality Content
  57. Selling Payments and Wealth Management Services
  58. Is Your Credit Union Supported by the Four Pillars of Digital Banking?
  59. Optimizing Websites for Voice: What You Need to Know
  60. Bankers associations’ opposition to mergers does a disservice to member banks and to consumers
  61. People Analytics: Bringing HR and Data Together
  62. The Win-Win Results of Prize-Linked Savings for Credit Unions and Members
  63. Content, Tools, and Channels to Capture Consumer Attention
  64. Credit Unions Have an Opportunity to Help Their Members Through Tax Season
  65. Wanted: Apps for Clarification and Simplification
  66. 5 Guideposts to Measure Your Brand Promise Against
  67. Prioritizing the Credit Union Employee Experience
  68. The Quickest Way to Find the Right (and Safest) CMS
  69. 6 Factors for Choosing the Right ESS System
  70. The Best Compliance Training with New Topics You Will Need
  71. The Credit Union Advantage for the Digital Customer
  72. A Simple Way to Unify Your Marketing Efforts
  73. Is Your CMS the Right Fit?
  74. Americans Trust Their Financial Institutions for Tax Advice
  75. How to Identify What You Want in an ESS
  76. Are You Missing Out on the Power of Video?
  77. Keeping Up with Digital Lending Convenience
  78. Are Your Landing Pages up to Snuff?
  79. How Credit Unions Can Formalize the Branding Process
  80. 4 Steps to Increased Social Media ROI
  81. Making Sure You Have the Right Leaders in the Right Seats
  82. The Dream Team for Successful Online Customer Interactions
  83. Empowering Employees and HR with the Latest Technology
  84. Caution: Customers Don't Always Ask for What They Want
  85. What the C-Suite Wants out of Social Media
  86. Credit Unions Can Compete with Shadow Banks
  87. Serving the Underbanked and Millennials
  88. Don't Undervalue Your Brand Promise
  89. How to Generate Content with Fewer Resources
  90. Don't Underestimate the Power of Financial Education
  91. If Your Site Isn't Mobile Optimized, You're Losing Out
  92. 3 Factors Impacting Credit Union Compensation Plans
  93. How Credit Unions Can Embrace Storytelling in Marketing
  94. Protect Your Credit Union with a Website Accessibility Response Plan
  95. Underestimate the Onboarding Process at Your Peril
  96. Leveraging Social Media for Member Engagement
  97. 3 Brand Promises Credit Unions Can Learn From
  98. Remaining a Player in the New Home-Buying Experience
  99. You Know You Need an LMS — Now What?
  100. Achieving the Golden “Narrative Transport” in Brand Storytelling
  101. Finding the Best Platform for HR Technology
  102. The Process of Crafting a Relatable, Moving Brand Story
  103. Predict the Future of Mortgage Lending with Analytics
  104. You Might Already Have the Solution to Your Current Talent Competency Gap
  105. The Secret to Future-Proofing Your Organization
  106. Leverage the Resources of Trusted Experts for Tax Season 2019
  107. Three Ways to Enhance Compensation Strategy for an Age-diverse Workforce
  108. Common Mistakes in Compliance
  109. Identify how chatbots will help you
  110. Keep content relevant, short, iterative and engaging
  111. Three ways to up your social media game
  112. Do you need a new compensation strategy for multigenerational staff?
  113. Conversational Commerce and the Rise of the Chatbot
  114. Prepare for integration
  115. What others are doing

Related Trends

  1. Three Ways to Enhance Compensation Strategy for an Age-diverse Workforce
  2. Common Mistakes in Compliance
  3. Do you need a new compensation strategy for multigenerational staff?
  4. You Know You Need an LMS — Now What?
  5. The Easiest Way to Deliver Content for Employee Development
  6. Preparing for Compensation Transparency
  7. Preparing a Transparency Communication Plan
  8. Are You Properly Rewarding Your CEO?
  9. The Planning Process - Improved
  10. Volunteer and Young Board Members Need Development
  11. Are You Ready to Adopt a Continuous Performance Management System?
  12. Experience Company Growth and Discovery with Employee-Driven Communication
  13. What's Hot in Performance Management Technology
  14. Continuous Performance Management is Disrupting HR
  15. People Analytics: Bringing HR and Data Together
  16. Why HR Should Take Advantage of Employee Self Service
  17. Empowering Employees and HR with the Latest Technology
  18. The Role of HR and Hiring Managers in the Candidate Experience
  19. How to Identify What You Want in an ESS
  20. Finding the Best Platform for HR Technology
  21. 6 Factors for Choosing the Right ESS System
  22. Why You Should Invest in an Applicant Tracking System
  23. Underestimate the Onboarding Process at Your Peril
  24. Prioritizing the Credit Union Employee Experience
  25. The Performance Management Conundrum: Structure vs. Creativity

Industry insights
to your inbox!

Subscribe