“It takes a village”…. I find myself saying that a lot lately. Not only is it pertinent to family life and raising my kids, it’s relevant in the development of helpful tools and resources for credit unions. We at League InfoSight, along with our League/Association partners, can create content, tools and policies based on a law or regulation and our credit union operational knowledge, but we don’t always hear what the examiners say or what they would like to see. We aren’t in Board or Management meetings where requests are being made and tasks assigned. We need your feedback and your support to help ensure our resources are meeting your needs.
As an example, when we launched the Complaint Management System within ComplySight, we heard from quite a few credit unions that they loved the new functionality, but it didn’t exactly fit their needs based on their current process. We spoke to those credit unions, obtaining their feedback, and from those discussions our new CM1 access level was developed. Now ComplySight provides credit unions with an additional access level in the Complaint Management System that allows the user to log and assign complaints, but without full administrative rights to view ALL of the credit union’s complaints. This enhancement makes the program even more versatile for our credit unions. Special thanks to those credit unions who provided us with that feedback and worked with us to develop this enhancement that will benefit all of our users! If you haven’t already started using the Complaint Management system within ComplySight, hopefully this will prompt you to take another look!
Although the pace of regulatory changes has slowed, there are still some substantial changes becoming effective this year. We hope that providing you content through the newsletter ahead of those effective dates is helpful. Just in case you missed it, remember the Mortgage Servicing changes that become effective on April 19, 2018 have already been published in our August 2017 newsletter.
As always, thank you for being a part of our ComplySight village! We look forward to your continued feedback!
Glory LeDu, CUCE, BSACS, CUERME